PayPal secure payment

USER

Register Remind password

Cancelation - returns

6. Cancellation policy

6.1 Cancellation Right: The customer may cancel a contract of sale without cause within fourteen days, either by returning the good(s) to Michael Glass Artistic or by delivering written notice of cancellation to Michael Glass Artistic (letter, fax, or e-mail). This period will start the day after receipt of the cancellation notice but not before the customer has received the good(s) (in case of recurring deliveries of similar goods not before receipt of the first partial delivery) and not before all information obligations laid down in article 246 § 2, § 1 Abs. 1 and 2 EGBGB and § 312g Abs. 1, 1 BGB, article 246 § 3 EGBGB have been fulfilled. To meet the cancellation deadline it is sufficient to dispatch the notice of cancellation or the good(s) punctually. Notice of cancellation must be addressed to Michael’s Systems, Veria 59100 Greece.

6.2 Consequences of cancellation: In the event of a valid cancellation, both parties must return all good(s) and payments received and any other received benefits (such as accrued interests). If it is not possible for the good(s) to be returned whole and/or in their original condition, the customer must reimburse Michael Glass Artistic for any loss of value of the good(s). This does not apply if the poor condition of the good(s) is the result of an inspection of the good(s) as it would have been possible before buying, for example, in a physical store. Goods that can be shipped as a parcel by regular mail are shipped at Michael’s Glass Artistic risk. If the good(s) cannot be shipped by regular mail, then Michael Glass Artistic will arrange for pick-up. The customer must bear the regular cost of returning the good(s) if the good(s) received are as ordered and if the original purchase price of the good(s) to be returned did not exceed EUR 40 or if the customer has, at a price exceeding EUR 40, at the time of cancellation not fulfilled the reward or an agreed installment. Otherwise, the customer may return products without incurring any costs. Any obligations to reimburse payments must be satisfied within 30 days. The 30 day period begins on Michael’s Glass Artistic part with the receipt of the goods and on the customer’s part with the dispatch of the notice of cancellation or the punctual dispatch of the good(s).

-End of cancellation information-

6.3 Cost of returning the good(s) in case of cancellation: If a customer makes use of their cancellation right, the customer must bear the regular cost of returning the good(s) if the good(s) received are as ordered and if the original purchase price of the good(s) to be returned did not exceed EUR 40 or if the customer has, at a price exceeding EUR 40, at the time of cancellation not fulfilled the reward or an agreed installment. Otherwise, the customer may return products without incurring any costs.

6.4 Processing: To ensure that processing of the cancellation is carried out as quickly as possible, customers are asked to phone or e-mail info@fusing-glass.com and request a Returns Number. Good(s) should be returned in their entire original packaging, or at least packed appropriately for transport, together with the Returns Number. Customers are asked to obtain signed confirmation of receipt from the transport firm employed to return the good(s) to Michael Glass Artistic, and to keep this confirmation safe.

6.5 Miscellaneous: There is no statutory right to cancel orders of goods that are, due to their nature, not qualified for a return. Also there is no statutory right to cancel orders of software if the customer has broken the seal of the data medium.